Your Privacy Matters to Us
At SkyExchange, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our betting services. We are committed to protecting your data and maintaining your trust.
Last Updated: February 18, 2026
Information We Collect
Personal Information
When you create a SkyExchange betting ID through WhatsApp, we collect basic information necessary to set up and manage your account. This includes your full name, WhatsApp phone number, preferred username, date of birth (to verify you are 18+), and email address if provided.
Financial Information
To process deposits and withdrawals, we collect payment information including UPI ID, bank account details for withdrawals, Paytm/PhonePe numbers, and transaction history. We do not store your complete bank account passwords or UPI PINs – these remain with your payment provider.
Betting Activity
We maintain records of your betting activity including bets placed, wins and losses, account balance, deposit and withdrawal history, and games or sports you bet on. This information helps us provide better service and detect any unusual activity.
Device and Usage Information
When you access our platform, we automatically collect certain technical information such as IP address, device type (mobile/desktop), browser type and version, operating system, and pages visited on our site.
WhatsApp Communications
All communications between you and our customer support team via WhatsApp are recorded for quality assurance, dispute resolution, and to improve our service.
How We Use Your Information
Account Management
We use your information to create and maintain your betting ID, verify your identity and age (18+ requirement), process your deposits and withdrawals, manage your account balance and betting limits, and communicate important account updates.
Service Delivery
Your data helps us process your bets and calculate payouts, provide customer support through WhatsApp, send notifications about your bets and account activity, offer personalized betting recommendations, and maintain platform security and stability.
Legal Compliance
We maintain records to comply with international gaming regulations, prevent fraud and money laundering, resolve disputes and investigate complaints, and respond to legal requests from authorities when required.
Service Improvement
We analyze usage patterns to improve our platform, understand which sports and games are most popular, identify and fix technical issues, and develop new features based on user behavior.
How We Protect Your Information
Data Security Measures
Your data is protected through bank-level encryption (SSL/TLS) for all data transmission, secure servers with 24/7 monitoring, encrypted storage of sensitive information, regular security audits and updates, and restricted access to personal data (only authorized personnel).
Financial Security
All payment processing is handled through secure, licensed payment gateways. We never store your complete banking passwords or UPI PINs. Your financial transactions are protected by the same security standards used by Indian banks.
Account Security
We recommend you keep your login credentials confidential, never share your betting ID password, use strong, unique passwords, and log out after each session, especially on shared devices.
Information Sharing and Disclosure
We DO NOT Sell Your Data
We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you.
When We May Share Information
We may share limited information only in these specific circumstances:
Payment Processors: To process deposits and withdrawals through UPI, Paytm, PhonePe, and banking partners.
Service Providers: With trusted third-party services that help us operate our platform (hosting, security, analytics), all bound by strict confidentiality agreements.
Legal Obligations: When required by law, court order, or government regulation, or to prevent fraud, illegal activity, or protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, but the same privacy protections will apply.
We will never share your betting activity with your family, friends, or employers unless legally required to do so.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.
Types of Cookies We Use
Essential Cookies: Required for the platform to function properly (login, security, account access).
Performance Cookies: Help us understand how users interact with our site so we can improve it.
Functional Cookies: Remember your preferences like language selection and betting history.
Analytics Cookies: Provide statistics on how our platform is used (visitor numbers, popular pages, etc.).
You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our platform.
Data Retention
How Long We Keep Your Data
We retain your personal and betting information for as long as your account is active, plus an additional period as required by gaming regulations (typically 5-7 years after account closure). This is necessary for legal compliance, financial audits, and dispute resolution.
Transaction records and financial data are kept for 7 years to comply with international gaming regulations and Indian financial laws.
If you wish to delete your account, contact our WhatsApp support. Some information may still be retained for legal and regulatory purposes even after account deletion.
Your Privacy Rights
Access Your Data
You have the right to request a copy of all personal data we hold about you. Contact us via WhatsApp and we’ll provide this within 30 days.
Correct Your Data
If any of your personal information is incorrect or outdated, you can request corrections through our WhatsApp support team.
Delete Your Data
You can request deletion of your account and personal data, subject to legal retention requirements. Some information must be kept for regulatory compliance.
Opt-Out of Marketing
You can unsubscribe from promotional messages at any time. However, we will still send essential account-related communications (deposit confirmations, withdrawal notifications, security alerts).
Data Portability
You can request your betting history and account data in a portable format to transfer to another platform if desired.
To exercise any of these rights, simply message our WhatsApp support team with your request. We’ll respond within 48 hours.
Children’s Privacy
SkyExchange is strictly for users 18 years and older. We do not knowingly collect information from minors. If you are under 18, do not use our services.
If we discover that someone under 18 has created an account, we will immediately close the account and delete all associated data.
Parents or guardians who believe their child may have provided information to us should contact us immediately via WhatsApp, and we will take prompt action.
Third-Party Links
Our platform may contain links to third-party websites or services (payment processors, social media, etc.). We are not responsible for the privacy practices of these external sites.
We encourage you to read the privacy policies of any third-party services you use in connection with SkyExchange.
International Data Transfers
SkyExchange operates under international gaming licenses. Your data may be processed and stored on servers located outside India. We ensure that any international data transfers comply with applicable data protection laws and use appropriate safeguards to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations.
When we make significant changes, we will notify you via WhatsApp or through a notice on our website. The “Last Updated” date at the top of this policy will always reflect the most recent revision.
Your continued use of SkyExchange after any changes indicates your acceptance of the updated Privacy Policy.
All you need to know is on our homepage
Data Breach Notification
In the unlikely event of a data breach that affects your personal or financial information, we will notify you via WhatsApp and email (if provided) within 72 hours of discovering the breach.
We will provide details about what information was affected, steps we’re taking to address the breach, and actions you should take to protect yourself.
